Contact Us

You can contact RegDossier Cloud regarding products, orders, technical support, or complaints through:

Email: [email protected]

You may also use the contact form available on this page.

Requesting Technical Support

To help us review your request efficiently, please include:

• Your order number.
• The product name.
• A clear description of the issue.
• A screenshot or the text of any error message.
• The software and version used to open the file.
• Your device type and operating system, where relevant.

Please do not send confidential or unrelated information.

Response Time

We aim to acknowledge your request and provide an initial response within two business days after receiving all required information.

Some technical issues or requests requiring further review may take longer. Where this applies, we will explain the next steps and expected handling process.

Complaints

To submit a complaint by email, use the following subject line:

Complaint – Order Number – Product Name

Please describe what happened, when it occurred, and the resolution you are requesting. Include any relevant screenshots or supporting documents where necessary.

We aim to acknowledge complaints within two business days and resolve them within seven business days after receiving all required information.

Where you are not satisfied with the outcome, reply to the same email using the following wording:

Complaint Escalation Request

Please explain the points you would like us to review again.