Frequently Asked Questions

What products do you offer?

RegDossier Cloud provides practical digital tools for governance, compliance, quality and institutional excellence, accounting and financial control, business analysis, decision-making, process improvement, and business transformation.

Are your products just blank templates?

No. Depending on the product, you may receive structured registers, formulas, dropdown lists, dashboards, analysis tools, monitoring tools, and user guides.

The contents and features of each product are listed on its product page.

How will I receive my purchase?

Products are delivered electronically after payment is confirmed, through the order page, a download link, or the delivery method stated during checkout.

Some products are prepared as licensed copies in the name of the purchaser or organization. The expected delivery time is stated on the product page.

No physical item will be shipped.

What software do I need?

The required or recommended software is stated on each product page.

For Excel-based products, we recommend using a recent desktop version of Microsoft Excel. Some features may appear or function differently in Excel for Mac, Excel for the web, mobile applications, or other spreadsheet software.

Can I edit the files?

Yes. You can edit the cells and sections intended for data entry.

Some formulas, worksheets, or design elements may be protected to preserve the integrity of the product. Sorting, filtering, and other practical Excel functions remain available where supported by the product design.

What does the licence allow?

The standard licence allows the purchaser or named organization to use the product within the scope stated on the product page.

You may not resell, publish, redistribute, or share the product with other organizations, remove licensing or tracking information, or present it as your own product.

Consultants using a product with multiple clients may require a separate professional or commercial licence.

Can you customize a product for our organization?

Yes. Selected products can be customized or further developed to reflect your organization’s needs, processes, and data.

Customization, data entry, tailored reports, training, and consulting are not included in the standard product price. These services are quoted separately after the requirements have been reviewed.

Are future updates included?

Only when this is expressly stated on the product page or in the licence terms.

Purchasing a product does not automatically include all future versions or updates, particularly when regulations, frameworks, models, or standards change after the purchase date.

What does technical support include?

Technical support covers:

• Product delivery and download-access issues.
• Damaged files and confirmed technical errors.
• Basic guidance on the included product features.
• A corrected copy where a product-related defect is confirmed.

Standard support does not include data entry, completing the work on the customer’s behalf, redesign, customized reporting, training, or professional consulting.

Can I request a refund?

Refunds are not normally available solely because you changed your mind after downloading, using, or benefiting from a digital product.

We will review requests involving issues such as:

• Failure to receive the product.
• A material technical defect that prevents use.
• Delivery of the wrong product.
• A material difference from the published description.
• A duplicate payment.

Please refer to our Cancellation, Replacement and Refund Policy for the full terms and procedure.